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Patient Experience Team

The NHS can sometimes be complicated to understand. As a patient, relative or carer you may sometimes need to turn to someone for on-the-spot help, advice and support. This is where the Patient Experience Team can help.

patient experience team

We will:

  • Offer confidential help and advice to resolve problems quickly
  • Provide information about local health services and support groups
  • Signpost to other organisations such as Independent Advocacy and other patient experience services
  • Give guidance on the NHS complaints procedure

You may not wish to make a formal complaint, but instead want to find out what happened, receive an apology, or just have your concerns heard. In the first instance, you might want to try raising the concern with the person, or organisation, providing your care. 

If you don't feel able to do this, you can contact us and we will raise your concerns on your behalf.

Making a Complaint

If you still feel dissatisfied and you wish to make a complaint, we can give you information about the appropriate complaints procedure or see the Complaints section for further information. 


If you have a positive experience to share, we would like to pass on your compliments to the relevant staff and to share this within the organisation.

How to contact the Patient Experience Team

FREEPHONE 0800 279 2535 or call 01223 725 588

Email: capccg.pet@nhs.net

Write to us at:

Patient Experience Team
Lockton House
Clarendon Road

We are available 9.00 am –  5.00 pm, Monday to Friday, excluding Bank Holidays. Outside these hours an answerphone system is available - please leave a message and we will return your call.

If you require medical advice, please contact NHS 111

Have you used the Patient Experience Team?

If you have used the Patient Experience Team, we are interested in what you thought of our service.  Your comments will help us to improve the service for the future.  Please complete a short survey by clicking here - you do not need to give us your name.