Home » Health Professionals » News and resources » Latest news » FOR INFORMATION: East Anglia Translation and Interpreting

East Anglia Translation and Interpreting

Dear Colleague,

We would like to take the opportunity to remind GP and Dental practices of the interpreting and translation services available via DA Languages. This will ensure that patients are able to access these services easily if required.  We would also like to remind you about your obligations regarding the NHS Accessible Information Standard.  Please see details below about the services available via DA Languages:

  • Telephone interpreting
  • Face to face for non-English speaking and non-spoken languages
  •  Written translations of patient medical records only

To request an account

You can request an account on the login area DA Link. or email admin@dalanguages.co.uk

Face to face interpreting (both non-spoken BSL and non-English speaking languages):

Bookings can be raised on https://link.dalanguages.co.uk/

Queries can be raised with  teamwestmids@dalanguages.co.uk

Pre-booked Spoken and Pre-booked British Sign Language: DA Link

Telephone interpreting:

Service can be used by calling 0330 088 3443

Queries can be raised with telephoneinterpreting@dalanguages.co.uk

Written Translation:

Bookings can be raised on https://link.dalanguages.co.uk/

COVID-19

Due to the continuing risk associated with Covid-19, we encourage practices to identify alternative solutions to providing interpreting services on their premises.  Options should be discussed with the patient beforehand to determine their preference.

Face to face interpreters will take necessary safety precautions and adhere to latest guidelines when attending an appointment however, it is the responsibility of practices to make them aware of any specific policy in place at the practice.

Please also remember that non-speaking patients from the deaf community may not be able to use the telephone to contact the surgery and alternative arrangements, e.g. text or email or other options for contacting the practice, should be available for them.

A range of virtual online services are also available, these are notified to practices via the DA Portal and by email.  We note that some contractors have made use of these online services and they will continue to be available for practices to use as and when appropriate to support patient care as set out below:   

Virtual Online services

The following online services are available from DA Languages; more information is available through DA Link.

Requesters are able to raise Video Remote Interpreting bookings on DA Link. To use this service the practice will be required to provide additional information. The practice should include, within the additional requirements box, which platform they would like to use for the consultation, for example AccurX or MS Teams. The practice will also be required to provide the meeting access details.  This information is necessary so that DA Languages can ensure that the interpreter is familiar with the software to access the meeting.  If the requester does not provide DA with details and simply tells them which platform they would require, DA will send your practice the interpreter’s details for you to pass on the meeting details directly.

Should you wish to contact the Video bookings team at DA Languages, please contact them on dalvriappointments@dalanguages.co.uk

On-demand services are also available where pre-booked appointments are not possible.  Practices will need to be set up to access these services and should contact england.gpeast@nhs.netfor further details.

Training

We previously advised that  DA Languages are looking to provide practices with training and guidance regarding the service and in particular how to access Video Interpreting. 

If you would like to attend please express your interest via email to england.gpeast@nhs.net If you have any points you would like the training to cover please include this in your email so we can ensure that the training is tailored to your needs.

We would like to take this opportunity to thank practices for their continued commitment to enabling access to interpreting services for your  patients and also to remind you to make use of the resources available as advised above. If there are any queries or questions regarding the use of these services then please contact DA Languages. If you haven’t used these services yet then please do so, these services are available for all GP and Dental practices in East Anglia and offer real benefit for patients who require interpreting services.

Kind Regards

Primary Care Team
NHS England and NHS Improvement – East of England 

06/04/2021