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Shielded Patient List (SPL) and Volunteer/support services

Here you will find NHSE guidance and updates for GPs regarding highest clinical risk patients.  You will also find useful resources to help in answering queries from patients.

NHSE Guidance and updates

Latest NHSE information 

This includes the latest versions of the following:

  • FAQ - Patients
  • FAQ – Clinicians
  • At Risk letter template
  • At Risk letter – easyread version
  • At Risk letter - different languages ( Arabic, Bengali, Cantonese, French, Gujarati, Mandarin, Polish, Portuguese, Punjabi and Urdu)

Other helpful resources available include:

SPL advice slides - useful resource to support practices in answering queries from patients in both the shielded and non-shielded groups who may require additional support during the COVID-19 outbreak.

Further information is also available from NHS Digital.

Volunteer support/services

There are two ways you can refer vulnerable patients (who do not have support from friends, family or neighbours) to volunteer support.

1. NHS Volunteer Responders

NHS Volunteer Responders will help support vulnerable individuals who are self-isolating with priority given to:

  • Those identified as most at risk from COVID-19 and asked to self-isolate at home for an extended period
  • Those who health practitioners and local authorities consider to be vulnerable

NHS Volunteer Responders can be asked to help individuals with delivering medicines from pharmacies, if needed and existing arrangements cannot support; driving patients to appointments; bringing them home from hospital; and regular phone calls to check they are ok. 


Referrals can begin immediately by GPs, social prescribing link workers and practice nurses concerned about an at risk or vulnerable individual they have advised to self-isolate.

  • In the first instance referrals should be made via the NHS Volunteer Responders referrers’ portal (https://www.goodsamapp.org/NHSreferral)
  • Or, you can call 0808 196 3382 to make a referral
  • Or, patients in the high-risk group can self-refer by calling 0808 196 3382

 Further information for Primary Care Professionals and FAQs can be found here. 

2. Cambridgeshire and Peterborough Covid-19 Co-ordination Hub

Further social-type support can be sought via the Cambridgeshire and Peterborough Covid-19 Coordination Hub in addition to the support available via NHS Volunteer responders. 

Please note: The hub are receiving data directly from NHSE and will proactively make contact to extend social-type support to anybody in the shielded group.

You can read the latest  Cambridgeshire and Peterborough Covid-19 Co-ordination Hub update 


  • Complete the ’I need help’ form on behalf of your patient 
  • Or patients can call directly themselves on 0345 045 5219

  • Alternatively direct your patient to:  

Cambridgeshire Coordination Hub 


Peterborough Coordination Hub