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Home » Your Health and Services » Palliative Care Hub

Palliative Care Hub

Helping the community access the support they need
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Following the launch of the free out of hours phone service available to patients, relatives, friends and all healthcare professionals in April 2021, the service is now 24 hours. Providing specialist advice and support to those with life limiting illnesses. 

Palliative Care Clinical Nurse Specialists are available 24 hours a day, seven days a week.

How the Palliative Hub can help

This service is for anyone that needs specialist palliative care advice or support. It is available to patients, family/friends, carers, GPs and other health care professionals.

We will be able to give advice and support where able, signpost to appropriate services, transfer you to another healthcare professional that can better help you or complete necessary referrals to other services. 

Our vision 

Our future vision was to provide a 24/7 advice and support line that can be accessed by patients, family, friends, carers and all health care professionals in the event of needing specialist palliative care advice.

The service achieved this goal on Monday 25 April 2022.

Calling this advice line will put you in direct contact with one of our dedicated Clinical Nurse Specialists, who will aim to support you and ensure you feel safe and confident in the care you are receiving.

When is this service available?

Palliative Care Clinical Nurse Specialists are now available 24 hours a day, seven days a week.

You can contact us by calling 111 and selecting option 3 to speak to a clinical nurse specialist. 

Call: 111 and select option 3 


What do I do if I can’t get through on the phone immediately?

If you can't get through to us on your first attempt, please leave us a voice message with your name, number and reason for calling and we will aim to call you back within 60 minutes. If however, you do not hear from us within this time, please call us back via 111 option 3.

Do I have to be known to a Hospice or Palliative Care team?

No you don't. Anyone that has been diagnosed with a life limiting illness can access our service.

How and where will you store my personal data?

Your medical records will be stored on the database your GP uses. This information will be secure and only accessible to health care professionals that are granted access and are directly involved in your care. 

The team will keep a series of auditing data on file within the Arthur Rank Hospice - this will be stored securely and destroyed when no longer required for auditing purposes. 

Some calls may be recorded for monitoring and training purposes