A free out of hours phone service available to patients, relatives, friends and all healthcare professionals will be available from 5.30pm on Tuesday 6 April 2021. Providing specialist advice and support to those with life limiting illnesses.
Palliative Care Clinical Nurse Specialists are available Monday to Thursday 7am to 2pm and 5pm to midnight; Friday 7am to midnight; and 24 hours a day Saturday, Sunday and bank holidays.
How the Palliative Hub can help
This service is for anyone that needs specialist palliative care advice or support. It is available to patients, family/friends, carers, GPs and other health care professionals.
We will be able to give advice and support where able, signpost to appropriate services, transfer you to another healthcare professional that can better help you or complete necessary referrals to other services.
Our future vision is to provide a 24/7 advice and support line that can be accessed by patients, family, friends, carers and all health care professionals in the event of needing specialist palliative care advice.
Calling this advice line will put you in direct contact with one of our dedicated Clinical Nurse Specialists, who will aim to support you and ensure you feel safe and confident in the care you are receiving.
Due to the current pandemic we are only able to provide out of hours cover - access to support during the day will be via your GP or your palliative care specialist teams.
When will this service be available
Palliative Care Clinical Nurse Specialists are available:
- Monday to Thursday 7am to 2pm and 5pm to midnight
- Friday 7am to midnight
- 24 hours a day Saturday, Sunday and bank holidays
You can contact us by calling 111 and selecting option 3 to speak to a clinical nurse specialist.
Call: 111 and select option 3
What do I do if I can’t get through on the phone immediately?
If you can't get through to us on your first attempt, please leave us a voice message with your name, number and reason for calling and we will aim to call you back within 60 minutes. If however, you do not hear from us within this time, please call us back via 111 option 3.
Do I have to be known to a Hospice or Palliative Care team?
No you don't. Anyone that has been diagnosed with a life limiting illness can access our service.
How and where will you store my personal data?
Your medical records will be stored on the database your GP uses. This information will be secure and only accessible to health care professionals that are granted access and are directly involved in your care.
The team will keep a series of auditing data on file within the Arthur Rank Hospice - this will be stored securely and destroyed when no longer required for auditing purposes.
Some calls may be recorded for monitoring and training purposes